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Top 12 FAQs

When water is trapped between the inside bottle and the casing of the Pinter, it can seem like there is a leak. Water may get trapped during cleaning or purification and it is not discovered until it is then in the Conditioning position. This isn't anything to worry about, and doesn't indicate any problem with your Pinter, you just need to allow it to fully dry. We'd recommend making sure your Pinter isn't fully submerged in water during cleaning to help avoid this happening.

Fresh Beer will stay fresh in the Pinter for up to 30 days in the fridge before tapping. Fresh Beer is at its optimum quality up to 28 days after tapping and may start to lose carbonation after this. Keeping your Pinter cold is the best way to make sure your Beers stay as Fresh as possible.

The cloudiness of the Fresh Beer or Fresh Cider depends on which Style you've decided to make. Like lots of craft beers, ours can be cloudy. This is due to the ingredients that give them their distinctive flavours! You can learn more about cloudy or hazy Fresh Beers and Fresh Ciders here: Hazy Beers. Most importantly, our Fresh Beers and Fresh Ciders are unfiltered; filtering is one of the tricks big industrial brewers use to make their drinks clear more quickly, which we feel compromises the freshness.

We’ve got a handy guide in the following video that should help: How to attach your Brewing Dock. If you’re still having difficulty, there is an alternative method which is to try attaching your Brewing Dock upside down, by lowering your Pinter onto the Brewing Dock and using the weight of your Pinter to help encourage it into position. We advise to do this in the sink or away from any carpet, as there is a very small chance of some spillage.

If you're having trouble changing your Fresh Beer selection for your next month's Fresh Beer Club Subscription, it may be because a Press has already been selected. Your Fresh Beer selection automatically defaults to previous month's choice. If you would like to change your last choice for something different, you will need to click on the 'minus' icon next to the Fresh Press that has a '1' in the box then click on the 'plus' icon of the Fresh Press you would like instead.

The size of the Pinter and Co-Pinter is: 38 cm L x 24.5 cm W x 22 cm H. The Pinter needs to be Conditioned in the fridge so we recommend that you measure your fridge to see if it will fit.

Your Pinter Bundle includes your Pinter and first two Fresh Press Pinter Packs which will be packaged and shipped together. You’ll be able to find both your Pinter Packs inside the yellow box under the Pinter itself. They can be easy to miss at first especially without opening the box, but when you lift your Pinter both Press Packs will be there. However, if you’ve ordered additional Presses alongside your Pinter Bundle or Co-Pinter, these will be delivered separately. Please allow the full delivery window at the time of purchase for all your items to arrive with you.

You can find out your delivery window by checking the confirmation email that was sent to you when you first completed your order. We will also send you an email once your order is dispatched with tracking information so you know where it is right up to when it arrives at your door. If your order has not arrived with you within your delivery window, please get in touch with us: hello@pinter.co.uk. Please include your name and order number so we can help you even faster.

Why are you creating a new Pinter?

To allow our customers to brew the best possible beer, which stays fresher for longer from a premium, high quality product.

Will it fit in my fridge now?

Pinter 2 has been redesigned to fit easier in more fridges. The new dimensions are 35 cm L x 23 cm W x 23 cm H.

What are the new features in Pinter 2?

1) Robust and sleek aluminium pressure die cast body 2) Fresh Dispense Technology - allows you to dispense at pressure to ensure beer stays fresher for longer 3) The Hopper which allows you to freshly-hop to your Fresh Beer post fermentation, giving a next level sensory drinking experience

What are the key differences from Pinter 1 to Pinter 2?

The key differences between Pinter 1 and Pinter 2 are: 1) Robust and sleek aluminium pressure die cast body 2) Fresh Dispense Technology - allows you to dispense at pressure to ensure beer stays fresher for longer 3) The Hopper which allows you to freshly-hop to your Fresh Beer post fermentation, giving a next level sensory drinking experience

Can I still buy a Pinter 1?

We are no longer selling Pinter 1, however, we'll continue to service Pinter 1 and the needs of Pinter 1 owners, during and beyond Pinter 2 launching. Our core range of beers will still be an important part of who we are and there's still a 1 year warranty on the product.

Can I use Classic Fresh Presses with Pinter 2?, and Hopper Fresh Presses in Pinter 1?

Classic Fresh Presses can be used in Pinter 2. Hopper Fresh Presses are not compatible with Pinter 1.

Does Pinter 2 brew the same number of Pints?

Yes, 10 Pints of Fresh Beer or Cider the same way as Pinter 1.

Are any parts of Pinter 1 and Pinter 2 compatible?

No, Pinter 1 and Pinter 2 components are not compatible.

Can I use my Main Cap from my Pinter 1?

No, although they look similar, they have different designs and are not compatible.

Can I use a Pinter 2 Brewing Dock with Pinter 1?

No, although they look similar, they have different designs and are not compatible.

Where are Pinter 1 instructions and tips and tricks?

Instructions for Pinter 1 can be found here. Tips & Tricks for Pinter 1 can be found here.

Can I update my account details myself?

To update your account details, head to www.pinter.co.uk and click on the account icon on the top right corner of your screen. Once you've signed in, you can edit all of your details and you can also manage any subscriptions you have too.

Why did you rebrand / is it the same company?

The same people are behind the Pinter; we're still the same company, just with a new name. Putting Pinter in the heart of the business.

How do you pronounce Pinter?

Pint-er

What is your returns policy for the Presses?

If you decide to return something to us, you will need to email in to hello@pinter.co.uk with details of your return within 14 days of receiving the product. The product will need to be unused and in its original packaging. After this return has been authorised, you have an additional 14 days to return the product to us for a refund.

What is the warranty and what does it cover?

The warranty will allow us to cover your Pinter/Co-Pinter for repair or replacement for 1 full year from the date of delivery. Not using your Pinter as directed may invalidate your warranty. You will first need to register for your warranty by getting in touch with our Community Team: hello@pinter.co.uk.

What are the benefits with Pinter 2?

Pinter 2 is a premium product end to end, built with durability in mind. The Hopper introduces freshly hopped beer at home for the first time and Fresh Dispense Technology in the tap means no need to use the carbonation dial at each pour.

The Hopper has quite a lot of plastic, this isn't very environmentally friendly

The Hopper is 100% recyclable after use.

I can't put the two halves of the tap back together

Make sure the line isn't caught and make sure the two halves are aligned correctly with the notch and indent. See the instructions for more details

I have accidentally removed the foil from my Hopper, can I still use it?

It may be a bit messy and there's a risk of losing some of the hop oils and aroma in the process, but you can try and pour the hops into the back of the Pinter and then fully screw in the Hopper to dispense.

Why does the cleaning dial need to be closed before tapping?

Opening the cleaning dial will allow the CO2 to escape, which will lead to a flat beer.

Do I need to put my cleaning dial in my Pinter 2 for the brewing?

We recommend the cleaning dial is in place during brewing - see instructions for more details

Does my Pinter come with a Warranty?

Every Pinter is has a 1 year warranty. To activate your 1 year warranty simply get in touch with our community team on hello@pinter.co.uk. Not using your Pinter as directed may invalidate your warranty.

How long does Fresh Beer last for Pinter 2?

Fresh Beer will stay fresh for up to 30 days after tapping unless the Pinter has run out of natural CO2 and the user has introduced O2.

How long does Fresh Beer last?

Fresh Beer will stay fresh in the Pinter for up to 30 days in the fridge before tapping. Fresh Beer is at its optimum quality up to 7 days after tapping, and may start to lose carbonation after this. Keeping your Pinter cold is the best way to make sure your beers stay as fresh as possible.

Do you have printed instructions?

We only offer the online instructions - we believe this offers the best experience and ensures that all of the instructions are as clear as possible. We are always happy to help talk you through any parts of the instructions over the phone, if that would help. Give us a call on: 0116 326 2768. Our phone lines are open Monday - Friday 9am to 8pm, and Saturday - Sunday 9:30am to 6pm.

Is the Pinter dishwasher-safe?

The Pinter isn't suitable for dishwasher cleaning and should only be cleaned as per the instructions.

How is Fresh Brewing more environmentally friendly?

Each Pinter Pack makes 10 Pints of Fresh Beer or Cider, the equivalent of 17 330ml bottles. By using less packaging than the beer you'd buy in a supermarket, we’re able to dramatically reduce our shipping Carbon Footprint. When we ship our Pinter Packs to you, we ship without water. That means we save a huge amount of weight when we are shipping compared with delivering 17 330ml bottles or cans, and weight savings equal carbon savings.

What is the Hopper?

With the Hopper’s patent-pending technology, hops are added directly into the Pinter at pressure after fermentation. Hopping at the optimum point in the brewing process while keeping all of the naturally produced CO2 in the Pinter means maximum flavour and maximum freshness.

Why do you use Metal?

Build quality and robustness means it's designed with longevity in mind. The Aluminium we use is 100% recyclable.

Why do you use plastic?

We invested a long time researching the best materials for both the Pinter and our Pinter Packs. We found that the material we eventually settled on is the most widely recycled material at this time with the lowest CO2 impact.

Can I use my own ingredients or do I need to buy any additional ingredients?

Your Pinter Pack comes with everything you need to brew 10 Pints of Fresh Beer (apart from tap water!), including Purifier, Fresh Press and Brewing Yeast.Do not use your own mixtures or add extra ingredients to the Pinter or Fresh Presses. Our Pinters and Fresh Press Packs are specifically designed to create the perfect flavour profile. Using anything other than Pinter Packs purchased from us in your Pinter will also void your 1 year warranty.

Why is the Pinter better than draught systems?

The Pinter is not a draught system, it uses world-first, precision engineered technology to allow fermentation, conditioning and carbonation within a single device.

Are any Pinter 1 and Pinter 2 components compatible?

Pinter 1 and Pinter 2 models are not compatible with each other.

What is a Co-Pinter?

Our Co-Pinters are exclusively available to Pinter owners, so that you can have a constant flow of Fresh Beer. The Co-Pinter is exactly the same spec as your original Pinter and the only thing it doesn't come with is its own Brewing Dock. You can use your original Brewing Dock to Brew one Pinter while the other one is Conditioning in the fridge, getting ready to tap.

How does a Pinter work?

The Pinter is a unique self-contained device in which brewing - from fermentation to conditioning - is streamlined without sacrificing any quality. Add water, yeast, your Fresh Press and let the Pinter do the heavy lifting before tapping 10 Pints of Fresh Beer.

What are the dimensions of the Pinter Packs?

The size of our Pinter Packs is 26cm x 19cm x 3.5cm and should fit through a conventional letterbox for convenient delivery.

What's the weight of Pinter 2?

The weight of the Pinter is 4.9kg and the weight of the brewing dock is 1.4kg. The minimum shipping weight is 10kg (Pinter + Brewing Dock + 1 Pinter Pack) and the maximum is 13kg (Pinter + Brewing Dock + 3 Pinter Packs).

What are the dimensions of the Pinter and Co-Pinter?

The size of Pinter 2 and Co-Pinter is: 35 cm L x 23 cm W x 23 cm H. The size of the Brewing Dock is 12cm L 19cm W 21cm H. The Pinter always needs to be Conditioned in the fridge so we recommend that you measure your fridge to see if it will fit.

How does Fresh Beer become carbonated?

Fresh Beer made in the Pinter is naturally carbonated with the CO2 produced during fermentation. The Carbonation Dial regulates the pressure in the Pinter during the brewing process, so your Fresh Beers and Ciders will always have the perfect level of carbonation.

What courier do you use?

We use a combination of Royal Mail and DPD to ensure that we can offer the fastest possible delivery of your order.

How much is delivery?

Delivery of a Pinter is £5, delivery of a Pinter Pack is £2.50. For NI, IoM and Scottish Highlands customers, delivery of a Pinter is £15.

Can I upgrade to Pinter 2 - and will I be entitled to a discount on it?

The members of our community are at the heart of everything we do and have helped us develop our Pinter too. As a thank you for all of our customers feedback, we have sent individual vouchers to our community members to use against Pinter 2 and Co-Pinter. They will be sent via email on the 29/09/21 and will be vaild up until the 13/10/21.

I forgot to add my Hopper, can I add it while my Pinter is conditioning?

Yes, it can be added during the conditioning. On this occasion, the required steps should be: 1) Hopper addition, 2) Agitate gently the Pinter (the remaining yeast will be resuspended at this point), 3) Wait 2 days for the yeast to settle down and the aromas to be absorbed by the beer.

Can I open my Pinter 1 and add the Hopper in there?

Unfortunately, this is not an option because opening the Pinter could cause contamination issues as well as releasing CO2, losing carbonation

I am buying as a gift, do you offer discreet packaging?

Unfortunately at the moment we don't offer discreet packaging, but we are working on introducing this.

When will my Pinter 2 arrive?

Pinter 2 will ship from November

Can I buy a Brewing Dock on its own?

We do not currently sell Brewing Docks on their own.

Can I buy the Pinter on its own?

Each Pinter must be bought with minimum one Fresh Press.

Can I collect it from you?

Unfortunately, we do not allow our customers to collect their orders directly from our warehouse.

My item has been damaged in transit, what do I do?

We're sorry to hear that your item was damaged when it was on its way to you. Please send us an email, including your name, order number, and a photo of the damaged item to: hello@pinter.co.uk so we can look into this and get it sorted for you.

Do you ship internationally?

At the moment, we're only able ship to mainland UK and NI but we're hoping to expand this in the future. We suggest signing up to the mailing list on our website to be first in the know of when this will be!

Why am I being charged for delivery?

All our delivery costs are calculated by our couriers depending on the size and weight of the package and the location it is being shipped to. The shipping cost can be found at check out, after the shipping address has been entered.

Where is my order? Part of my order is missing?

You can find out your delivery window by checking the confirmation email that was sent to you when you completed your order. We will also send you an email once your order has been dispatched with tracking information, so you know where it is right up to when it arrives at your door. If your order has not arrived with you within your stated delivery window, please send us an email, including your name and order number to: hello@pinter.co.uk

Part of my order is missing - what do I do?

Please allow the full delivery window for your entire order to arrive as we often dispatch items separately to get them to you as soon as possible. You can find out your delivery window by checking the confirmation email that was sent to you when you first completed your order. We will also send you an email once your order is dispatched with tracking information, so you know where it is right up to when it arrives at your door. If your order has not arrived with you within your delivery window, please send us an email, including your name and order number to: hello@pinter.co.uk

Is the Purifier safe?

The Purifier is completely safe to use as directed but can be harmful if consumed in its concentrated form – please refer to the product label for more information.

Why don't all the Fresh Presses come with a Hopper?

Hopper Fresh Presses are only compatible with Pinter 2 and there are still many Pinter 1 owners brewing Fresh Beer. We have 2 ranges of Fresh Presses: Hopper and Classic.

How long does Fresh Beer last in the Pinter?

Fresh Beer will stay fresh in the Pinter for up to 30 days in the fridge before tapping. Fresh Beer is at its optimum quality up to 7 days after tapping and may start to lose carbonation after this. Keeping your Pinter cold is the best way to make sure your Beers stay as Fresh as possible.

How do I store my Fresh Presses?

We recommend storing in the fridge. This will make sure that they blend better and therefore brew better.

How long will my Fresh Press last?

You can find the expiry date on the back of your Fresh Press bottle. You can make sure your Presses stay as Fresh as possible by storing them in the fridge.

Are the Fresh Presses gluten-free?

Our Ciders are gluten-free, but are made in an environment that handles gluten.

Is Fresh Beer vegan/vegetarian?

Yes - all our Fresh Presses are 100% vegan and vegetarian friendly.

What is the ABV of the Fresh Beers and Ciders?

The ABVs of our Fresh Beers vary from 3.8% to 7% depending on the Style. You can find the ABV of specific Fresh Beers here: Fresh Beers.

My Pinter is making a hissing noise, is that normal?

Hearing an intermittent hiss coming from the Carbonation Dial during the Brewing process is completely normal and nothing to worry about at all. It is simply excess pressure being released. If you do not hear a hissing sound, it just means that your Pinter is at the correct pressure and does not need to vent itself.

How does the Beer become carbonated?

Fresh Beer made in the Pinter is naturally carbonated with the CO2 produced during fermentation. The Carbonation Dial regulates the pressure in the Pinter during the brewing process, so your Fresh Beers and Ciders will always have the perfect level of carbonation. Most of the carbonation is activated when the Pinter is conditioned at cold temperatures.

Why does my Space Hopper look different to the other Presses? And how do I mix it?

The higher malt content in the Space Hopper makes it a very viscous Press, so it can look a little different to our other Fresh Presses. This is perfectly normal and nothing to worry about. However, due to the added thickness of the liquid, we recommend that you mix the Fresh Press, yeast and water together for longer than 10 seconds. You can also place the Fresh Press bottle in warm (not boiling) water for 10-20 minutes before adding to your Pinter which will help it mix with the water and yeast.

What is Cold Crashing and how does it help?

If you prefer less haze in your beer you can help your Pinter along by cold crashing - as long as your fridge allows. For the first 24 hours, condition in the standing position with the Brewing Dock attached. Then detach your Pinter and condition horizontally as usual.The cold temperature helps with clarity, encouraging more spent yeast to drop out of the Pinter and into the Brewing Dock before it's detached.

How much Fresh Beer can the Pinter produce at one time?

Each Pinter Pack makes 10 pints in the Pinter.

Can I transport my Pinter when it's full?

There shouldn't be any problem with transporting your Pinter, even when it's full. We advise to make sure your Pinter stays horizontal and that the Carbonation Dial remains uncovered and set to the ‘Carbonated’ position. Your beer will have also been moved around a bit more than usual, so we'd definitely recommend leaving it to settle for longer than you normally would before tapping and turning the Carbonation Dial to 'Off' even more slowly. You may notice that your beer is not as clear as normal as some of the sediment would have been agitated back into the beer.

Is the Brewing Dock Necessary?

Yes, the Brewing Dock captures all of the waste products from the brewing process (spent brewing yeast).

What type of water do I use with my Fresh Presses?

All of our Presses are developed specifically to work with the varied types of water across the country, so regular tap water is all you need.

How long does a Press take to brew?

The Brewing time varies depending on the style. Refer to specfic label/product page instructions. Please see details on each style here.

How long does Conditioning take in the fridge?

The Conditioning time varies depending on the style. Refer to specific label/product page instructions. Please see details on each style here.

How long will the Pinter Keep my Fresh Beer or Fresh Cider cold when out of the fridge?

Your Pinter will keep your Fresh Beer or Fresh Cider cold for approximately 2-3 hours, as long as it's at room temperature and not in direct sunlight.

When do you release new Fresh Beer and Fresh Cider Styles?

Every month we release a new Fresh Beer of the Month. If you are a Fresh Beer Club member, we recommend that you keep an eye out for our Fresh Beer launch email so that you can change your Pinter Pack choice in time for your next month's subscription delivery.

How long will my Fresh Beer last once it has finished conditioning?

Fresh Beer will stay fresh in the Pinter for up to 30 days in the fridge before tapping. Fresh Beer is at its optimum quality up to 7 days after tapping and may start to lose carbonation after this. Keeping your Pinter cold is the best way to make sure your Beers stay as Fresh as possible.

What is the optimum conditioning temperature in my fridge?

Most fridges are around 4°C which is ample for brewing most styles

Can I condition out of the fridge?

No, conditioning needs to be done in the fridge for successful brewing.

Can I bottle my Fresh Beer?

We do not recommend bottling our Fresh Beers from the Pinter. There is a chance that a secondary fermentation can occur, which could become dangerous if extra pressure is created inside the bottle.

Why is my Beer or Cider cloudy?

Cloudiness depends on which Fresh Beer Style you've decided to brew. Like lots of craft beers, our Beers can be cloudy. This is partly because Fresh Beer uses no aggressive filtration processes like more mass-produced beers do. You can learn more about cloudy or hazy beers here https://pinter.co.uk/blogs/news/hazy-beers

What if I increase the number of Fresh Presses in my subscription? (Members signed up after 29th September)

If you increase your Fresh Press amount per month, you will pay £1 less per additional Fresh Press added - £14 for the first additional, £13 for the second, £12 for the third, as follows: 1 Pinter Pack - £15, 2 Pinter Packs - £29, 3 Pinter Packs - £42, 4 Pinter Packs - £54.

What if I increase the number of Fresh Presses in my subscription? (Members signed up before 29th September)

If you increase your Fresh Press amount per month, you will pay the new amount for any extra Fresh Presses. After the first additional, you will receive £1 off per one. For example - If your subscription consisted of 2 x Fresh Presses at £12 (£24) before the 29th September, the third additional Fresh Press will be £15 and the fourth would be £14.

What if I cancel my Fresh Beer Subscription?

If you cancel your subscription after the 29th September, you will re-join on the new price of £15 a month, so we suggest staying with us to save on your Fresh Beer!

Does my subscription cover both Hopper and Classic Fresh Presses?

Yes, it does.

How do I change my Fresh Beer Club subscription choice?

If you're having trouble changing your Fresh Beer selection for your next month's Fresh Beer Club Subscription, it may be because a Press has already been selected. Your Fresh Beer selection automatically defaults to previous month's choice. If you would like to change your last choice for something different, you will need to click on the 'minus' icon next to the Fresh Press that has a '1' in the box then click on the 'plus' icon of the Fresh Press you would like instead.

How do I change my address for delivery?

You can change your delivery address at any point from your account section on the website or from the Fresh Beer Club section of the Pinter App.

When will I receive my monthly Fresh Beer Club order?

Your monthly order will be dispatched on the same day each month, the dispatch day is the same day on which you purchased/activated your subscription. If you start your subscription on the last day of any month, it will default to the last of each subsequent month.

How do I skip a month of my Fresh Beer Club Subscription?

You can skip a month of pause your Fresh Beer Club subscription at any time from your account section on the website or from the Fresh Beer Club section of the Pinter App.

How can I change how many Presses I get in my monthly Fresh Beer Club?

You can increase or decrease the number of Fresh Presses at any point from your account section on the website or from the Fresh Beer Club section of the Pinter App.

How much is a Fresh Beer Club membership, and is it rolling?

A subscription to our Fresh Beer Club is costs £15pm for one Fresh Press, £29pm for two Fresh Presses, £42pm for three Fresh Presses and £54pm for 4 Fresh Presses on a rolling monthly basis.

I have another question or suggestion?

Please email you question or suggestion to pinterapp@pinter.co.uk.

Can I use it with multiple Pinters?

Yes. You can add and manage more Pinters via the Pinter Log in your app at any point.

Do I need the Pinter app to make the Pinter work?

No, but using the Pinter app together with the Pinter will help you tap into the world of Fresh Beer for the optimum Fresh Brewing experience.

How do I download the Pinter app?

The Pinter App is available from the Apple App Store and the Google Play Store, see direct links below: App Store: https://apps.apple.com/gb/app/pinter/id1556013005 Play Store: https://play.google.com/store/apps/details?id=com.thepinterapp

How do I update my delivery details on the App?

To update your Quick Buy delivery details for your next purchase; click the "Buy now" button on any drink, then tap the "Ship to" section and follow the steps to save your new address. Please note - you can only choose from addresses that are already associated with your Pinter account. To add more addresses or edit the ones you already have, you must log into your account on the Pinter website and add/edit details in your account management section.

How do I get replacement parts?

We don't currently sell replacement parts, but please get in touch with us via the Contact Us page and we’ll see what we can do to help.

When purifying only a little bit of liquid came out the tap, is this normal?

If this happens, please make sure the Carbonation Dial is set to off.

My Pinter is making a hissing noise, is that normal?

Hearing an intermittent hiss coming from the Carbonation Dial during the Brewing process is completely normal and nothing to worry about at all. It is simply excess pressure being released. If you do not hear a hissing sound, it just means that your Pinter is at the correct pressure and does not need to vent itself.

How do I refer a friend so they can get a Pinter 2?

As a Pinter customer, during the two week exclusive access until 12th October, you have the chance to refer one friend to get a Pinter 2. All you need to do is share the following link with your friend: pinter2.pinter.co.uk .

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We’re here to help

Our customer support team are available to help with any queries from 9am – 8pm on weekdays and 9:30am – 6pm on weekends. You can reach the team via any of the options below: