FAQs - Delivery
Where is my order?
You can find out your delivery window by checking the confirmation email that was sent to you when you completed your order. We will also send you an email once your order has been dispatched with tracking information, so you know where it is right up to when it arrives at your door. If your order has not arrived with you within your stated delivery window, please send us an email, including your name and order number to: firstname.lastname@example.org.
Part of my order is missing, what do I do?
Please allow the full delivery window for your entire order to arrive as we often dispatch items separately to get them to you as soon as possible. You can find out your delivery window by checking the confirmation email that was sent to you when you first completed your order. We will also send you an email once your order is dispatched with tracking information, so you know where it is right up to when it arrives at your door. If your order has not arrived with you within your delivery window, please send us an email, including your name and order number to: email@example.com.
How do I update my delivery details?
To update your delivery details after placing an order please send an email, including your name and order number to: firstname.lastname@example.org. Please be aware that we will only be able to make changes if your order has not yet been dispatched.
Why am I being charged for delivery?
All our delivery costs are calculated by our couriers depending on the size and weight of the package and the location it is being shipped to. The shipping cost can be found at check out, after the shipping address has been entered.
Do you ship internationally?
At the moment, we're only able ship to mainland UK and NI but we're hoping to expand this in the future. We suggest signing up to the mailing list on our website to be first in the know of when this will be.
Why can't I order more than one Pinter bundle at a time?
Unfortunately, you can only purchase one Pinter bundle at a time on our website. Don't worry, delivery is charged per package, so the shipping cost is exactly the same whether you buy one Pinter bundle or more.
My item has been damaged in transit, what do I do?
We're very sorry to hear that! Please send us an email, including your name and order number to: email@example.com so we can look into this and get it sorted for you.
How do I return my order?
If you decide to return something to us, you will need to email in to firstname.lastname@example.org with details of your return within 14 days of receiving the product. The product will need to be unused and in its original packaging. After this return has been authorised, you have an additional 14 days to return the product to us for a refund.
I’ve received my Pinter, but not my Fresh Presses.
Your Pinter bundle includes your Pinter and first two Fresh Press Pinter Packs which will be packaged and shipped together. You will be able to find both your Pinter Packs inside the yellow box under the Pinter itself. They can be easy to miss at first especially without opening the box, but when you lift your Pinter both Press Packs will be there. If you’ve ordered additional Presses alongside your Pinter bundle or Co-Pinter, these will be delivered separately. Please allow the full delivery window at the time of purchase for all your items to arrive with you.
Or if you're really stuck and need support, contact us here
Our customer support team are available to help with any queries from 9am-8pm on weekdays and 9:30am-6pm on weekends.
You can reach the team via any of the options below:
Live chat: www.pinter.co.uk (blue icon in bottom corner of screen)
Phone: 0116 326 2768